Bloks Canada Inc. establishes strict principles to protect your privacy and is committed to maintaining the confidentiality of the personal information you share with us, either through our website www.bloks.ca or in the context of our customer relationships. The purpose of this policy is to inform you about the personal information collected, how it is handled and on your possible options with respect to its use and access.
Collection of personal information
Personal information is collected as a result of one of the following actions:
- Buying, ordering, returning or exchanging one or more products;
- Visiting our website;
- Registering to our website, newsletters or any promotional offer;
- Contacting us or sending a comment or question to customer service either by email, phone or through our website or social network chat;
- Participating in one of our events, contests or surveys;
- Sending a job application;
Your personal information will be collected through forms completed and voluntarily submitted by you, or automatically and electronically through the use of cookies and/or logs, as a result of the interactivity established between you and our web site.
Forms and their use
The information below is provided depending on the type of forms completed on our BLOKS website. All forms are used for commercial purposes.
Online purchase or order form
- Surname and first name,
- Surname and first name of the person authorized to pick up your product (other than you),
- Billing address,
- Delivery address,
- Phone number(s) where we can reach you,
- Email address,
- Message to be written on the gift card (if applicable),
- Credit card or debit card payment information.
This information is used to track your online order, process it, administer and confirm your payment so that we can deliver the ordered product(s) to you.
Return or exchange form
- Surname and first name,
- Billing address,
- Telephone number,
- E-mail address,
- Credit card or debit card payment information.
This information is used to track, process and administer the refund of your returned or exchanged items but also to prevent, detect or protect against fraud or to correct errors made.
Website and newsletter registration form
- Surname and first name,
- E-mail address,
- Anniversary date (additional information),
- Your gender (additional information).
You are always free to choose whether or not to provide us with your additional information. By doing so, you enable us to better target your needs and improve your online shopping experience.
Creating a customer account on our website www.bloks.ca implies your acceptance that we may use your personal information to communicate and correspond with you or to respond to your requests. Online registration allows you to access certain features of our website such as the wish list or your stored shipping data based on your consent.
By subscribing to our newsletters, you allow us to send you information such as contests, promotions, new products information or other news, keep you informed about special events and send you invitations to respond to surveys.
Participation form for an event, contest or survey
- Surname and first name,
- Address,
- Telephone number,
- E-mail address.
This information is used to register your participation to our events, promotions or contests. Your information and responses to our surveys are used to collect your opinions and comments, allowing us to make improvements to our company.
Contact form (phone-email-website social networks )
- Surname and first name,
- Address,
- Telephone number,
- E-mail address.
This information is used to respond to your comments or questions sent to customer service either by email, social network chat service, telephone or through the contact form on our website.
Employment application form
- Surname and first name,
- Address,
- Telephone number,
- E-mail address,
- Curriculum Vitae.
This information is collected to process and respond to your employment application.
INTERACTIVITY, LOG FILES AND COOKIES
As soon as you browse our website, interactivity is established between you and our site, which triggers the information gathering process. During this process, your IP (Internet Protocol) address and related information such as operating system, originating domain name, pages visited and time spent on them are automatically recorded.
We also collect information through log files and cookies, including Google Adwords and Google Analytics. This involves transmitting data from our website to your browser, which may then be saved on your hard drive allowing us to recognize you when you return to certain pages of our site, such as the ones with a connection to your account or when necessary for the purpose of providing you with your purchased products.
No information collected will be linked to personal data that identifies you and no information will be transmitted to our third parties such as Google Adwords and Google Analytics.
All this information and data collected allows us to improve, optimize and offer you a personalized experience on our site, to track your order, to obtain statistics to better target our promotions and advertising and thus better adapt to your interests./span>
Obtaining consent
The personal information provided on one of our forms allows us to assume that we have obtained your consent to the collection and use of the information, depending on the used form specific purpose.
If asked for other personal information, such as our newsletters, your consent will be sought and you will have the choice to accept or decline.
Opposition and withdrawal right
We offer an opposition and withdrawal right with respect to your personal information. At any time, you can deactivate your account or revoke your consent to receive our newsletters. To do so, you can contact us by email at info@bloks.ca, by phone at 1-833-666-2565 or 514-666-2565, through our website contact form or by mail at Bloks Canada Inc, 3555-A Boulevard Matte, Brossard, Qc, Canada, J4Y 2P4.
Deactivating your account and removing it from our mailing lists can be done online through your account preferences.
Please note that your request will take effect within 10 business days. Thank you for your understanding and patience during your request processing period.
Sharing of collected information
Bloks Canada Inc. does not share, sell, rent or trade personal information collected from its customers to third parties without their prior consent. However, your information may be shared, during our standard business process, with third parties who act on our behalf.
Third Party Stakeholders-Service Providers
In the course of our business activities, we may use third parties to manage one or more aspects of our business activities. These provide us with services ranging from fulfilling online orders such as delivery and payment processing to hosting our website, sending commercial communications, organizing our contests and promotions, and conducting market research to analyze the effectiveness of our marketing strategy.
Non-disclosure agreements and legal restrictions govern our service providers with respect to the use of the information we share and none of them is authorized to use or disclose your information other than in accordance with our privacy policy.
DISCLOSURE
Your personal information will be disclosed by us or our suppliers if required by law or in the event of a breach of our general terms and conditions of use and sale.
In the event of a sale, business merger, bankruptcy or insolvency, your personal information may be transferred upon a change of control of the company as it is considered an asset.
Security
Your personal data is secured with reasonable precautions to ensure that it is not unduly divulged, misappropriated, lost, accessed, modified or destroyed.
Our website is powered by GHST.ca on the online e-commerce platform that allows us to sell our products. Your information is stored on secured servers located in Canada, and our website uses an encryption technology called SSL to protect your personal information through encryption of your order information, such as name, address and credit card number. Your payment data is automatically encrypted according to high security standards and transmitted to the Stripe payment platform, for verification and transaction processing.
While no method of transmission over the Internet or electronic storage is 100% secure, our employees are trained and aware of the importance of maintaining the security and confidentiality of your personal information. These will be kept as long as we need them for legitimate business purposes and as required by law. Thereafter, these personal data will be destroyed..
Age of consent
A minor person may navigate our website, however he/she will not be allowed to register or make purchases on our site under any circumstances. We do not wish to collect personal information from minors. These measures have been established to protect them.
If such a situation occurs, the registration information will be deleted and a warning message will be sent by e-mail. If you are a minor and wish to make a purchase, please ask your parent or other legal guardian to make the order for you.
CHANGES TO THIS PRIVACY POLICY
Please note that we reserve the right to change this Privacy Policy at any time to reflect changes in our business activities and in the protection of your personal information. Our revised privacy policy will be posted and will take effect as soon as it is posted on our website, please consult it frequently.
Your personal information will be treated in accordance with the privacy policy in effect when the information is collected.
Questions and contact information
If you have any questions or comments about this privacy policy, please contact our Privacy Officer as indicated below.
Email :info@bloks.ca
Phone : 514-666-2565 | 1-833-666-2565
Mailing address : 3555-A Boulevard Matte, Brossard, Qc, Canada, J4Y 2P4.
Keep this information in case you need to access, update and/or correct your personal information or to make a complaint about how we handle it.
