Les présentes politiques visent à vous informer à propos de nos termes et conditions quant à l’achat, la livraison, les retours et les renseignements personnels recueillis via l’entremise de notre site web www.bloks.ca ou dans le cadre des relations que nous entretenons avec notre clientèle.
Privacy Policy
Bloks Canada Inc. establishes strict principles to protect your privacy and is committed to maintaining the confidentiality of the personal information you share with us, either through our website www.bloks.ca or in the context of our customer relationships. The purpose of this policy is to inform you about the personal information collected, how it is handled and on your possible options with respect to its use and access.
Collection of personal information
Personal information is collected as a result of one of the following actions:
- Buying, ordering, returning or exchanging one or more products;
- Visiting our website;
- Registering to our website, newsletters or any promotional offer;
- Contacting us or sending a comment or question to customer service either by email, phone or through our website or social network chat;
- Participating in one of our events, contests or surveys;
- Sending a job application;
Your personal information will be collected through forms completed and voluntarily submitted by you, or automatically and electronically through the use of cookies and/or logs, as a result of the interactivity established between you and our web site.
Forms and their use
The information below is provided depending on the type of forms completed on our BLOKS website. All forms are used for commercial purposes.
Online purchase or order form
- Surname and first name,
- Surname and first name of the person authorized to pick up your product (other than you),
- Billing address,
- Delivery address,
- Phone number(s) where we can reach you,
- Email address,
- Message to be written on the gift card (if applicable),
- Credit card or debit card payment information.
This information is used to track your online order, process it, administer and confirm your payment so that we can deliver the ordered product(s) to you.
Return or exchange form
- Surname and first name,
- Billing address,
- Telephone number,
- E-mail address,
- Credit card or debit card payment information.
This information is used to track, process and administer the refund of your returned or exchanged items but also to prevent, detect or protect against fraud or to correct errors made.
Website and newsletter registration form
- Surname and first name,
- E-mail address,
- Anniversary date (additional information),
- Your gender (additional information).
You are always free to choose whether or not to provide us with your additional information. By doing so, you enable us to better target your needs and improve your online shopping experience.
Creating a customer account on our website www.bloks.ca implies your acceptance that we may use your personal information to communicate and correspond with you or to respond to your requests. Online registration allows you to access certain features of our website such as the wish list or your stored shipping data based on your consent.
By subscribing to our newsletters, you allow us to send you information such as contests, promotions, new products information or other news, keep you informed about special events and send you invitations to respond to surveys.
Participation form for an event, contest or survey
- Surname and first name,
- Address,
- Telephone number,
- E-mail address.
This information is used to register your participation to our events, promotions or contests. Your information and responses to our surveys are used to collect your opinions and comments, allowing us to make improvements to our company.
Contact form (phone-email-website social networks )
- Surname and first name,
- Address,
- Telephone number,
- E-mail address.
This information is used to respond to your comments or questions sent to customer service either by email, social network chat service, telephone or through the contact form on our website.
Employment application form
- Surname and first name,
- Address,
- Telephone number,
- E-mail address,
- Curriculum Vitae.
This information is collected to process and respond to your employment application.
INTERACTIVITY, LOG FILES AND COOKIES
As soon as you browse our website, interactivity is established between you and our site, which triggers the information gathering process. During this process, your IP (Internet Protocol) address and related information such as operating system, originating domain name, pages visited and time spent on them are automatically recorded.
We also collect information through log files and cookies, including Google Adwords and Google Analytics. This involves transmitting data from our website to your browser, which may then be saved on your hard drive allowing us to recognize you when you return to certain pages of our site, such as the ones with a connection to your account or when necessary for the purpose of providing you with your purchased products.
No information collected will be linked to personal data that identifies you and no information will be transmitted to our third parties such as Google Adwords and Google Analytics.
All this information and data collected allows us to improve, optimize and offer you a personalized experience on our site, to track your order, to obtain statistics to better target our promotions and advertising and thus better adapt to your interests./span>
Obtaining consent
The personal information provided on one of our forms allows us to assume that we have obtained your consent to the collection and use of the information, depending on the used form specific purpose.
If asked for other personal information, such as our newsletters, your consent will be sought and you will have the choice to accept or decline.
Opposition and withdrawal right
We offer an opposition and withdrawal right with respect to your personal information. At any time, you can deactivate your account or revoke your consent to receive our newsletters. To do so, you can contact us by email at info@bloks.ca, by phone at 1-833-666-2565 or 514-666-2565, through our website contact form or by mail at Bloks Canada Inc, 3555-A Boulevard Matte, Brossard, Qc, Canada, J4Y 2P4.
Deactivating your account and removing it from our mailing lists can be done online through your account preferences.
Please note that your request will take effect within 10 business days. Thank you for your understanding and patience during your request processing period.
Sharing of collected information
Bloks Canada Inc. does not share, sell, rent or trade personal information collected from its customers to third parties without their prior consent. However, your information may be shared, during our standard business process, with third parties who act on our behalf.
Third Party Stakeholders-Service Providers
In the course of our business activities, we may use third parties to manage one or more aspects of our business activities. These provide us with services ranging from fulfilling online orders such as delivery and payment processing to hosting our website, sending commercial communications, organizing our contests and promotions, and conducting market research to analyze the effectiveness of our marketing strategy.
Non-disclosure agreements and legal restrictions govern our service providers with respect to the use of the information we share and none of them is authorized to use or disclose your information other than in accordance with our privacy policy.
DISCLOSURE
Your personal information will be disclosed by us or our suppliers if required by law or in the event of a breach of our general terms and conditions of use and sale.
In the event of a sale, business merger, bankruptcy or insolvency, your personal information may be transferred upon a change of control of the company as it is considered an asset.
Security
Your personal data is secured with reasonable precautions to ensure that it is not unduly divulged, misappropriated, lost, accessed, modified or destroyed.
Our website is powered by GHST.ca on the online e-commerce platform that allows us to sell our products. Your information is stored on secured servers located in Canada, and our website uses an encryption technology called SSL to protect your personal information through encryption of your order information, such as name, address and credit card number. Your payment data is automatically encrypted according to high security standards and transmitted to the Stripe payment platform, for verification and transaction processing.
While no method of transmission over the Internet or electronic storage is 100% secure, our employees are trained and aware of the importance of maintaining the security and confidentiality of your personal information. These will be kept as long as we need them for legitimate business purposes and as required by law. Thereafter, these personal data will be destroyed..
Age of consent
A minor person may navigate our website, however he/she will not be allowed to register or make purchases on our site under any circumstances. We do not wish to collect personal information from minors. These measures have been established to protect them.
If such a situation occurs, the registration information will be deleted and a warning message will be sent by e-mail. If you are a minor and wish to make a purchase, please ask your parent or other legal guardian to make the order for you.
CHANGES TO THIS PRIVACY POLICY
Please note that we reserve the right to change this Privacy Policy at any time to reflect changes in our business activities and in the protection of your personal information. Our revised privacy policy will be posted and will take effect as soon as it is posted on our website, please consult it frequently.
Your personal information will be treated in accordance with the privacy policy in effect when the information is collected.
Questions and contact information
If you have any questions or comments about this privacy policy, please contact our Privacy Officer as indicated below.
Email :info@bloks.ca
Phone : 514-666-2565 | 1-833-666-2565
Mailing address : 3555-A Boulevard Matte, Brossard, Qc, Canada, J4Y 2P4.
Keep this information in case you need to access, update and/or correct your personal information or to make a complaint about how we handle it.
Purchasing Policy
Prices and availability
All prices indicated on our site are in Canadian dollars, excluding applicable taxes, customs duties, customs clearance taxes and shipping costs. The price and availability of products offered on our website may be subject to change without notice.
When you place your order, a product, size or colour may be missing from inventory. Bloks Canada reserves the right to accept, refuse or limit your order in the event of insolvency, product unavailability, error in product description and/or in the price displayed on our website or inability on our part to ship your order to you.
Online orders
To place an order online, click on the button”’ Add to cart”’ on the page section displaying the desired product. Your shopping cart is available, at all times, in the upper right corner of our website pages. Before clicking on “Order” make sure you check and correct your basket contents (quantity, model, size, colour, etc.) if necessary. Changes to the basket can be made at any time, even during the transaction process.
During the order confirmation process, you can enter your promotional code number, if applicable, in the field provided for this purpose and notice the new price following the application of the rebate or promotional offer. On completion of your processed order, you will receive a confirmation by email, as soon as possible, indicating the delivery date, availability and price of the ordered products. An invoice will also be sent to the provided email address. Be sure there is no error in your email address. Please refer to our delivery policy for more details of the shipping of your order.
Methods of payment
When you place an order on the Bloks Canada website, your payment is processed through the Stripe secure online payments platform. The platform’s privacy policy and payment terms are available at www.stripe.com.
On our website, prices are quoted and charged in Canadian dollars. The following credit cards are accepted:
- Visa
- Mastercard
- American Express
The total amount of your order is payable in one payment. It will first be pre-authorized on your credit card, and then, once the order is completed and ready to be shipped, the amount will be charged to your credit card. The transaction will appear under the name ” BLOKS CANADA”on your credit card statement.
Sales Taxes
For orders in Canada, the sales tax rate includes the federal and provincial taxes in effect at transaction time as well as the delivery address provided.
- Ontario
- New Brunswick
- Nova Scotia
- Newfoundland and Labrador
- Prince Edward Island
PST (provincial sales tax) is added to all orders from the following provinces:
- Québec
- British Columbia
- Manitoba
- Saskatchewan
You can refer to the Canada Revenue Agency website at http://www.cra-arc.gc.ca, to find out the current sales tax rates for your province.
For orders delivered to the United States, sales taxes do not apply.
Order cancellation or modification
To cancel or modify an order, once the payment has been pre-authorized or invoiced, contact Bloks Canada Inc’s sales department by email at info@bloks.ca or by phone at 514-666-2565 / 1-833-666-2565 (toll-free number across Canada).
We will do our best to respond to your request, however, please note that orders already shipped will not be eligible for modification or cancellation.
Wish List
The wish list option is available on the Bloks Canada website. To add products to your list, click on the heart at the bottom of the page section displaying the desired product or to the right of the product name on the home page. Your wish list is accessible, at any time, by clicking on the heart at the top right of our website pages. It can be shared with your family members and friends either by email or on social networks (Facebook, Pinterest, Instagram, Twitter, Google +).
When on the wish list page, you can add products from it the to your shopping cart, by clicking on the button ”Add to cart” located to the right of the desired products.
Questions
For any questions or information related to the purchase or transaction process, do not hesitate to contact the sales department by email at info@bloks.ca or by phone at 514-666-2565 / 1-833-666-2565 (toll-free number across Canada).
Shipping Policy
We use Canada Post postal services to deliver your orders to all Canadian provinces based on the address you have provided to us.
Shipping charges
Shipping charges apply to your online orders. In order to calculate them, please provide a valid delivery address in the proper fields. They will then be added to the total when you process your order. Before you confirm it, you can review your order at any time, including taxes and shipping charges.
You are responsible for providing us with a complete and accurate delivery address. Should a package be returned to us by the postal service and the address you had provided is either incomplete, non-compliant or does not exist, we will have to cancel the order and the delivery charges will not be refundable.
Delivery service
Shipping costs vary depending on the service chosen and your region:
-
- Expedited Parcel TM (3 to 5 working days)
- Xpresspost™ (1 to 3 working days)
You may select the service that suits you best when you place your order.
Signature and proof of identity
Bloks Canada Inc. reserves the right to require the credit card holder to provide an acceptable piece of identification.
The documents that may be required are:
-
- Copy or photo of an official and valid identity document (passport, driver’s licence or health insurance card);
- Copy or photo of the back of your credit card with your signature;
- Copy or photo of your order confirmation.
The proof of identity can be sent to our postal address at 3555-A Boulevard Matte, Brossard, Qc, Canada, J4Y 2P4 or e-mailed to info@bloks.ca
You have 10 days to provide us with the required proof. After this delay, your order will be cancelled.
International delivery
Bloks Canada Inc, offers international delivery with Canada Post for selected countries. Depending on the shipment destination, delays may vary from 7 to 14 working days on average, or more in the event of customs withholding. Please note that customs clearance costs vary from one country to another and that we do not assume responsibility for them. Also note that a signature will be required upon receipt of your order.
Free shipping and delivery
In Canada, shipping is free for orders of $70 CAD and over before taxes.
Some exceptions apply, in particular:
Gift cards
- Gift cards;
- Promotional products;
- Products for final sale.
Should a package be returned to us by the postal service and the address you had provided is either incomplete, non-compliant or does not exist, the order will be cancelled and a $12.00 fee will be automatically charged.
Preparation and delivery
The preparation of your order is carried out during working days only. Ordered products are checked, packaged and shipped within 2 working days of order confirmation date. Please note that the type of service chosen for delivery does not affect the order preparation time.
Order tracking
When your order leaves our warehouse for delivery, a tracking number will be provided by Canada Post and be sent to you by email. You can track your order at any time via the ”Order Tracking” tab at the bottom of our website.
Lost or damaged orders
Following verification of your order tracking, if you have a problem or believe it has been lost, please contact Bloks Canada Inc. customer service at 514-666-2565 / 1-833-666-2565. We will do our best to help you.
If you receive your order with damaged products, we will exchange them free of charge. Consult our return and exchange policy for guidance on the steps to follow.
POLITIQUE DE RETOUR
REMBOURSEMENT
Il est possible d’effectuer un remboursement sur les produits à prix régulier dans les 30 jours, suivant la date d’achat. Aucun retour ne sera accepté pour les produits ayant été portés, lavés, utilisés et/ou endommagés.
Pour obtenir votre numéro d’autorisation de remboursement (#RA), veuillez communiquer avec notre service à la clientèle à l’adresse courriel info@bloks.ca ou par téléphone au 514-666-2565 / 1-833-666-2565. Aucun retour ne sera accepté sans ce numéro d’autorisation et le produit sera retourné à l’expéditeur à ces frais.
Il est également possible d’annuler votre commande, si celle-ci n’a pas encore été traitée et qu’aucune confirmation d’expédition ne vous a été envoyée. Communiquez avec le service à la clientèle, le cas échéant. Si la confirmation vous a déjà été envoyée, vous pourrez retourner les articles dès la réception de ceux-ci.
L’historique de vos commandes est toujours disponible dans la section « Mon compte » de notre site web.
Les remboursements sont effectuées selon le mode de paiement original dans les 3 jours suivant la confirmation du remboursement et vous devez alloué un délai de 10 jours pour le remboursement sur votre carte de crédit.
Veuillez noter que les cartes-cadeaux, les produits en solde et les produits ” Édition Limitée ” ne sont pas remboursables.
TRANSPORT DE RETOUR
Les frais d’expédition ne sont, en aucun cas, remboursables. Le client est également toujours responsable des frais d’expéditions pour un retour, sauf advenant le cas qu’il s’agirait d’un défaut de manufacture ou d’une erreur de notre part.
Les produits retournées doivent être dans leur boite ou emballage originale (si applicable) et en bonne état. Vous devez également joindre à l’intérieur de la boite votre facture ainsi que votre confirmation de retour incluant le numéro de RA associé. Il est de votre responsabilité de protéger les boites originales et d’emballer les produits de façon sécuritaire avant de nous les retourner. Tous articles ne respectant pas ces conditions sera retournée à l’expéditeur à ces frais.
Adresse de retour :
- BLOKS CANADA INC., 3555-A Boulevard Matte, Brossard, QC, J4Y2P4.